Meet Our Restoration Clean Up Team

Meet Our Amazing Team Members

At High Point NC Restoration Pros, our people make the difference. Every team member serves High Point, North Carolina, with training, safety awareness, and clear communication. We keep worksites organized and clients informed from start to finish.

Leadership

Robert L. Hayes, General Manager

Robert oversees all company operations and ensures every job follows IICRC-trained standards. He reviews structural drying plans, moisture mapping data, and safety checks before restoration work begins on-site.

Carla Jimenez, Operations Manager

Carla coordinates project schedules and tracks progress across multiple locations. She manages technician dispatch, verifies HEPA filtration setups, and confirms insurance documentation accuracy for each restoration project handled by the field crews.

Project and Field Experts

Dustin Nguyen, Lead Estimator

Dustin inspects properties, evaluates damage categories, and prepares accurate repair estimates. His reports include detailed moisture readings, containment plans, and clear updates that help property owners and insurers understand scope and cost.

Brianna Carter, Senior Restoration Technician

Brianna leads on-site crews handling water extraction, antimicrobial treatment, and structural drying. She uses hygrometers, negative air systems, and safety gear to ensure proper drying and clean, secure job completion.

Marcus Thompson, Customer Care Manager

Marcus manages client communication from first call to project closeout. He explains cleanup steps, schedules follow-ups, and checks that all documentation and insurance submissions are complete and correct.